Serotek Corporation has been a pioneer in providing cloud based access solutions for more than 8 years. The company strives to create affordable access solutions for reading Windows-based applications, browsing the Internet, performing remote training and trouble-shooting, and conducting accessible meetings.

Serotek, makers of System Access and Accessible Event, is constantly working towards technology innovations that provide accessibility anywhere.

Serotek is currently looking for dynamic individuals to join the team in our sales and Customer Service division.

Title: Sales/Customer Service Representative

Primary duties include:

• Interacting daily by phone and email with customers to answer account inquiries and other customer support issues.
• Monitoring and responding to queries on Serotek’s SAMNet community forums.
• Performing level one technical assistance such as installation of Serotek software, and passing issues to technical support representatives where appropriate.
• Clearly documenting requested enhancements from Serotek customers, and interfacing with quality assurance and upper management to test and document these enhancements.
• Generating clear and well-documented problem tickets for analysis by technical support and quality assurance team members.
• Responding directly to phone and email sales inquiries from current and potential Serotek customers
• Performing outbound calls to existing sales contacts for the purposes of educating on current product lines and advising on purchases.
• Conducting product demonstrations in person, over the phone and online.

Qualifications:

• At least one year of previous customer service experience required.
• At least one year of previous sales experience is prefered.
• Extensive knowledge of the Microsoft Windows Operating System and Microsoft Office Suite
• Superior written and verbal communication skills.
• Must be self-motivated and enthusiastic.
• Must be able to communicate effectively with upper management and follow directions.
• Must be able to communicate with customers in a calm and courteous manner at all times.
• Must be able to multitask, and to work remotely with other team members.

A bachelor’s degree in communications, computer Information Systems or related field is prefered but not required.

Candidates with a BS in Communications, Computer Science or related fields are preferred. We are especially interested in those candidates who are currently using our products for their daily activities.

Please send your resumes to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We will not be able to respond to all Candidate submissions, however, we thank you in advance for your interest in this position and we hope you apply for others we may have in the future.