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 Enterprise Solutions
Accessible Event
Remote Incident Manager (RIM)
For field technical support, Remote Incident Manager allows a technician to take complete control of a distant computer, over a network or the Internet, and puts the technician in the same Windows session as the user. The two can work in the same applications and documents at the same time, exchange text, and exchange files through the Windows clipboard. Technical or training issues are resolved real-time, interactively.
Pricing and additional information may be obtained by emailing Serotek at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Click here to read more about Remote Incident Manager
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