What Our Customers Are Saying

Highest Praises to the SA tech support.

You guys are the most professional, most reliable, and best at what you do, consistently.  Thanks ever so much to Brian and Matt for attending to and resolving my NeoSpeech problem.  It's such a joy to work with such competent and dedicated service providers as yourselves and all on the Serotek team.  You make being a customer a truly unique experience, due to your outstanding response to the needs of all.  I am so grateful you are out there.  Amid so many improvements, it's a pleasure to find continuing quality of customer care and personalized attention.  Your work makes a world of difference and I can't say enough to recommend the Serotek advantage.

     - Nancy

I really enjoyed listening to the audio demos in the Digital Lifestyle section about the new Victor Reader Stream and the SAM Network features, as well as the walk-through using Amazon's Music download service.  All features were well demonstrated, clearly explained and the programs were not too long, not too short.

I hope to find more of these in the future.  It's an excellent way for folks to get caught-up on the newest features, and its well, just fun for those of us who are into this stuff.  It's also great to be able to refer people to these resources so that they can independently learn more about the products and services whenever they want, however they want.

     - Daniel

Dear Serotek,

As a user of the competition, I cannot believe how easy using Facebook is with your product!  I used to be annoyed, because the page would refresh every time you hit a button or checked a box.  I'd find myself back at the top of the page with no easy way to find out where I previously was.  System Access makes this site easy though.  When things update themselves, System Access lets me know by reading the new content, yet keeps me in the place I was at previously.  This makes taking quizzes, updating my status, and mailing friends a snap.

I used to do only what I had to on Facebook, but I think I'll be spending a lot more time there now.  Thanks guys!

     - John

Hello,

Yesterday I went to the internet cafe, sat down at a computer, typed in www.satogo.com/, registered and had a wonderful session listening to music performances on YouTube.  I was really impressed by the System Access to Go, made by Serotek and offered free worldwide by The AIR Foundation.  It was very responsive, did not have any trouble with the Flash Player used for the YouTube and typing into edit boxes was very easy.  When I closed the internet on the cafe's computer, the person who used it after me reported that it no longer talked.  A very wonderful experience in all and I'm going to check out Serotek's products.

    - Dotty Martin

Hi, Everyone,

My name is Sam Troia and I've known Richie since we were very little kids at school.  His computer is new; he is new to Windows and to System Access, whereas I am an old veteran computer user from 1989.  Therefore, I am in the middle of spending two weeks up here in New England orienting him to Windows and various applications.

I, myself, am not an SA user; my screen reader is Window-Eyes.  However, using Richie's computer, I have become very familiar with System Access and the SA network.  I must say, I started out feeling a bit dubious when he first bought this whole computer system with SA on it, but now having used it a great deal, I can honestly say that I am very favorably impressed with SA's performance.  In fact, I brought a copy of Window-Eyes Mobile up here but, honestly, I haven't had to use it all that much.  Excellent going, Serotek!

    - Sam Troia and Richard Carpenter-Briggs

I too am amazed with SA Mobile!  I think it is a must to have as either your main or secondary screen reader not to mention the other fine benefits this system has to offer!  I myself greatly appreciate how easily and instantly one can have speech from most computers these days when they are either XP or Vista!  I haven't tried Vista myself yet but I like having speech wherever I may go!

I have had two trial periods once on Freedom Box and the other on SATOGO.  I now am one happy user on the SA Mobile System!  I told my wife this is all I want for Christmas for myself and this is what I got!  I joined in mid December!  I certainly hope you can get this for yourself soon!  Perhaps Rehab could help you get it if you are using it at work!  Then again, with all the purchase plans available, you could find a way to get it for yourself!  My account was still available after my trial period ran out in July!  At the time of purchase, I couldn't log onto my account.  I did find where I could upgrade however!  I entered that link and answered the questions and gave my credit card number!  This was on Tuesday December 13 I believe!  I barely got my confirmation and I became a full user instantaneously!  I don't know of any other company which would have one on line any faster than that!  I of course used SATOGO till I received my U3 drive on Friday the 16th.  If you can, I'd recommend getting everything available from this system!  It still is less money than the other screen reader programs plus you have everything else which includes a scanning program!  Thanks to SA Mobile, my computer is free of anything from Freedom Scientific!  How wonderful this is!

I wish you the very best and I know you won't be disappointed!  Do have a wonderful SAmobile Day!

     - Jim Aldrich

One year on SAM Net...

Hi everyone, I've been on SAM now for a little over one year.  I must say this is one of the best computer experiences I've ever had in the last 25 years of computing.  I'd like to thank you all and the SA staff for all their help.

You have all become friends and a type of family that is lacking in so much of our lives today.  I know it sounds trite to talk about friends on-line as family, but we all have things in common that very few people in the world understand.  As we get closer to the holiday of Christmas it becomes even more important to be to gather with family and friends.  A lot of us don't have much real family left and find this season especially hard.  I just wanted to say that having you all has been very good this year and glad to have you on line with me.

Best Wishes,

     - Jim

Great job Support Team!

Keep up the tireless work.  You are all appreciated!  I was a user of Window-Eyes, till last year.  I'm not very good on the computer, but this program has greatly improved my novice skills, or lack there of.  I feel like a kid on Christmas morning, and eagerly updates!  Thanks so very much. 

A Very Happy grandmother.

     - Jan

I am sending this to say keep up the great job. We are excited about the ability to log on and have speech output anywhere we go where there is a connection. Where computers are concerned, I think SA2go is the most revolutionary thing I have ever seen. Thanks again.

     - Ed Browning

I want to let you know how much the Remote Incident Manager is helping me. As you know, I work with a number of veterans who must use speech input as they are physically unable to use a keyboard. When one of these veterans has a problem with his or her computer it is impossible for me to talk him through the steps to fix whatever the problem is. Most often, the problem is concerned with the speech input part of the computer and as these folks are unable to use a keyboard they're pretty well dead in the water if their speech input is not working.

To date I've unraveled three different veteran's computers using RIM. If I had been unable to remotely use their computers it would have taken days, if not weeks, to track down and employ a computer person in each of their home towns to do what it took me no more than twenty minutes to accomplish.

This is good for the veterans and it's good for me. Thanks for putting such an easy to use and incredibly useful tool out there.

     - Sue W. Martin

I had only been using SA-To-Go for a brief time when it was pressed into service to save my usual screen reader, JAWS for Windows

While giving a seminar, we discovered that JAWS would not work on a particular system. I was forced to move the participants to another computer and was left in temporary bewilderment as to the JAWS melt-down.

the following morning I arrived at work on a mission. Immediately I ran to the sick system; installed System Access To Go and found the problem was an incorrect screen setting. I sat in utter astonishment.

I have been singing the praises and recommending the product ever since.

Thank you very much.
     - L. Tatum


I would just like to share my thanks for System Access to Go. It helps that you listen to our comments and fix the rare bugs that we find. The other day, I was at my grandfather's computer helping him get his microphone working. A few months ago, I would have had to get somebody to read his screen, or battled with Windows Narrator. This time though, I simply entered my account number and password into System Access to Go; it loaded up my settings; and his mic was working within five minutes. I feel that *this* is the twenty-first century: to be able to say to a friend, hey, let me show you this awesome website that I've found. The friend would look at you with disbelief for a minute but would be shocked and admiring of you when within five minutes you had access to the computer, and the two of you were having a jolly good time browsing the website or doing anything else on the computer together. My grandfather, for one, was so impressed. In his eyes, I get all the credit since I know how to access this technology and fix his computer. But really, I owe the thanks to a couple of incredible developers who had the inspiration for getting this technology working.
     - G. Hardy


Excellent direction of your company. Access is a right! Please stress that even more in your literature. Access is a civil right! I believe assistive tech companies fail to emphasize this fact. With SA To Go, accessing computers is no longer a barrier. That's how it should be! Frankly, if the competition fails to take seriously what you have accomplished, you have every right to "kill" it!
     - D. Mandell


Considering all of the changes and extra work along with everything else that continues to need handling, I think you are doing a superb job. Just as an example, amid all the changes, Brian and Matt resolved a personal third party email issue of mine, which was time-consuming and a problem caused by my third party email provider. Imagine how pleased and thrilled I was to find the problem fixed. Nowhere else is there such a team of support that consistently offers such personal and quality attention to individual subscribers. And, I am sure the changes are much more difficult on their end, than on ours. Yes, they are a necessary inconvenience, but the service here remains exceptional!
     - N. Denny


I am dictating this message, using Windows Vista and speech recognition. In the 15 years I have used a computer, I have never seen anything so amazing as system access and Windows Vista speech recognition. The training was 100% accessible, and easy to complete. I have so far dictated this message with no mistakes. I can say start listening or stop listening, and the computer responds immediately. Who needs to spend hundreds or thousands of dollars for other adaptive solutions?. It just is not necessary. As I continue to speak, there have been no errors. This is an incredible accomplishment by the system access team. Thanks for reading.
     - J. Fettgather


I have recently acquired a Creative Zenstone mp3 player. I usually use Jaws as my screen reader, so I downloaded some scripts designed for this player. But, they don't work! Presumably because my version of Jaws is very old! Very disappointed, I struggled on with my limited eye-sight. BUT......, when I shut down Jaws and loaded SA, I found, to my delight, that it works and reads the Creative Lite software! Thank you so much for this product!
     - M. Norton