Self-service Just a Call Away

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Don’t you hate it when you call your tech vendor only to find out you’ll need to try again when someone is available? We do too. That’s why, in addition to changing a number of account settings within your Serotek product, you can now also make adjustments via the telephone.

The self-service options are available via telephone at: 866-202-0520, or 650-249-1000. By calling either number, you will be able to:

1. Reactivate suspended service

2. Schedule an appointment with technical support

3. Update payment information

4. Repair Serotek software on any of your computers that are connected to the net

Please note: You must call the system using the telephone number on file to be automatically identified as a current user.

From now on, if you’ve lost your SAMNet password or PIN, you can reset it via e-mail, or the system can call you at the telephone number on file to reset it.

Note: We have chosen to eliminate PINs moving forward. From now on, new customers, and customers resetting passwords, must choose a stronger password. This will help ensure the security of your account and personal information. If you choose to reset your password via phone, you will receive a temporary PIN which you may use to confirm your identity and re-enter a new, stronger password.

This brings us one step closer to shifting more control to you, our users. We understand accessibility is more than just equal access to software. It also means more access to account control when you want it. Of course it will still be possible to set up a time for someone to call you back at a time that is convenient for your schedule.

Questions? Concerns? Leave them in the comments!

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