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A little assistive technology. A little consumer advice. Some reactions to breaking news, and plenty of rants. What else did you expect from a Serotek blog?

From the Staff Files: Cinderella and her Grand Adventure

The following comes from our newest member in the Serotek family, Rhonda Partain. By all accounts she is exactly the primary company voice we needed on the other end of the main telephone line. We have heard great things, and here are her observations as both a staff member and user of our technology:

Serotek's Position on Microsoft Edge

Summer months are typically a great time for relaxing and unwinding. We here at Serotek recognize the value of rest and recreation, but as you know, the technology landscape is in a constant shift, requiring us to work overtime in the lab so that your favorite applications work the way they're supposed to when you're ready to come back from vacation. We have a number of short-term and long-term goals on the drawing board, some of which we'll share in upcoming posts, some of which we'll explore in a soon to be announced series of podcasts.

A Pulse Check on the Sero Beta

Since we launched the beta of Sero, our "mother of all updates" on Mother's Day, we've been busy making further improvements to the product based on your extremely helpful feedback. At Serotek we’ve always been all about community, and we are heartened to note the community has not failed us in collaborating to make this a product we can all be proud of.

Here are a few highlights to date and some notes on future plans:

Sero: The Mother of All Updates

What the heck has the Serotek team been up to? Working hard in the basement for you of course! And what has all that resulted in? Well, one of our most comprehensive updates. In fact, you might call it the mother of all updates!

Customer Service Makes a Comeback!

In this day of automated voice response systems there is still one place where there is a real person. Serotek is bringing back the personal touch. We tried the automated system thinking it might be more efficient but we’ve come back to where we started. We think our customers deserve the kind of personal attention our customers had gotten used to.

I wanted to take a minute to introduce myself. My name is Rhonda Partain. I am the voice you’ll hear if you call with customer service issues, tech support problems, or any other concerns.

What's New at Serotek?

You guys may’ve heard the Tek Talk broadcast the other night where Mike Calvo and Matt Campbell covered some changes at Serotek. Didn’t catch it? Click here and listen at your leisure.

Or, if you’d rather read about some of our changes, here’s a breakdown:

Back to School Means Back to Discounts!

In light of the excellent response to our Keys to K12 reminder, we've decided to revive a promotion we ran during the month of July.

DocuScan Plus V3.0 for Windows and Mac are being sold at a discount now through Labor Day!

Yeah yeah. We've heard about the update. Okay, but have you tried it? Remember our products now come with a free 14-day trial.

Check out these new features for DSP:

Grab Your Keys to K-12

The Individuals with Disabilities Education Act (IDEA) requires children and youth ages 3-21 with disabilities be provided a free and appropriate public school education. Unfortunately, there are too many cases of schools unable to provide the necessary resources to provide and maintain a quality level of education. Serotek is playing a small part in putting a dent in these disparities.

Our Position on Windows 10

If you're running most versions of Windows 7 or Windows 8, chances are good you've received an invitation to upgrade to Windows 10. You'll find a new icon in your System Tray that says as much, but is it a good idea to be an early adopter?

The short answer, in our opinion, is unless you require Windows 10 for work, you should hold off on upgrading.

DocuScan Plus V3.0 is Hhere and It's Brought Discounts!

After extensive development and excellent feedback from the community, we’re ready to unveil the final release of DocuScan Plus V3.0 for Windows and Mac! Already the most affordable assistive technology OCR package in the industry, we’re saving you even more money in the month of July. Keep reading for details.

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