Frequently Asked Questions

Parents and Teachers

Getting Started with System Access

Getting Help

Q: What is the Keys for K-12 Program?

A: Keys for K-12 is a program which provides a free, renewable annual license for System Access on a U3-enabled thumb drive to any student grades K-12 who meets the eligibility criteria.

Q: Who is eligible to participate in the Keys for K-12 program?

A: Any student who is enrolled in grades K-12, resides in the U.S. and has a certifiable vision impairment may participate in the program.

Q: My child is home-schooled. Is my child still eligible for the Keys for K-12 Program?

A: Yes. If you are able to provide documentation which verifies that your child has been registered as home-schooled, your child is eligible for the Keys for K-12 program.

Q: I’m ready to enroll my child in the Keys for K-12 program. Where do I start?

A: In order to participate in the Keys for K-12 program, you’ll need to provide us with some information and documentation. Visit the Keys for K-12 main page and complete the eligibility form and Keys for K-12 application.   Please note that you will need Adobe Reader to open and print the required forms.

Q: I’ve completed the eligibility form and Keys for K-12 application. Where should I send them?

A: When you have completed the required documents and obtained the appropriate signatures, fax them to (612) 392-3881.

Alternatively, you may mail your documents to:

Serotek Corporation

1128 Harmon Place

Ste. 310

Minneapolis , MN 55403 .

Q: I am a teacher or parent of a child who is visually impaired and wish to train my student on the use of System Access. Where can I start?

A: There are several options for parents and instructors to familiarize themselves with System Access in order to better train their students. The free, web-resident version of System Access may be run at any time by pressing the windows key+r , typing in www.satogo.com and pressing enter. This version of System Access is fully functional, and can be used from any computer with a connection to the Internet. When the program is closed or the Internet connection is lost, System Access to Go will be removed from the computer, leaving no trace of itself behind.

Instructors who have enrolled a student in the Keys for K-12 program are eligible to receive a license of System Access on a U3 key which will be valid for a period of one year from the signup date. Note that only one instructor per school will be eligible to receive this license. To apply, you’ll need the user name or account number Associated with the student who has enrolled in the program.

In addition to these options, Serotek has developed a set of TrainingWare ™ in partnership with DeWitt and Associates which is available for purchase. For more information or to view sample chapters from the instructor’s manual and student workbooks, you may visit the TrainingWare ™ page of the Serotek web site.

Q: What is the size of the U3 drive I’ll need to install System Access software?

A: a 512MB drive will be perfectly sufficient for installing the System Access software. You may wish to purchase a larger drive, which can be used not only for System Access but for the storage of documents as well. Please make sure the drive has been enabled with U3 technology, otherwise System Access cannot be installed to it.

Q: I’ve submitted my information and received my account number and pin by email. Now what do I do?

A: The email you receive will provide you with detailed instructions on how to install System Access on your U3 drive. You will need to log in to http://samobile.net with the information you received in the email. You can then download the software through this interface, run the software, and insert your U3 key when prompted.

Q: I have heard about the System Access Mobile Network. Is this a part of the free KK12 program?

A: The System Access Mobile Network does not come as part of the free KK12 license. However, you may obtain a trial of the System Access Mobile Network, Neospeech voices, and document scan. To do this, simply visit the “my account” section of the site after logging in to http://samobile.net , or logging on to the System access Mobile Network from System Access itself.

Q: Where can I get help for System Access?

A: You may access help documentation and audio tutorials at any time directly from System Access by pressing modifier+f , and then pressing h. Note that the modifier key can be insert, capslock , scroll lock, or numpad 0. This documentation is also available online at http://help.samobile.net .

Q: I’d like to learn more about Serotek’s products, such as the System Access Mobile Network and the Neospeech voices. Where can I go to learn more?

A: You may visit the System Access Software Solutions page to read more about our software products, and the Hardware Solutions page to read more about hardware from Serotek. You may also call us at (612) 246-4818, or toll free at (866) 202-0520 and speak with one of our helpful representatives who will be happy to help you.

Q: I’ve encountered a problem with System Access. How can I get technical support?

A: If you require technical support, feel free to dial our support hot line at (650) 249-1000, or you may send an email to support@serotek.com .

Have a question that wasn’t answered here? You may drop us a line at kk12-info@serotek.com , and we’ll be happy to assist you.